CUSTOMER SERVICE
Welcome to Customer Service!
As our way of saying thank you for more than 100 years of business, we have created this Customer Service site dedicated to you, the customer.
The Eraser Company takes great pride in serving you with quality products for all of your wire, cable and tubing processing needs, including wire strippers, cable strippers, wire cutters, cable cutters, tubing cutters, infrared heating equipment, wire twisters, dereeling and measuring equipment for wire & cable, and of course, the FybRglass® Eraser.
As an ISO 9001:2015 Certified Company, we are committed to your ultimate satisfaction with the highest quality products, and superior service.
We welcome your feedback about this website, or any of our services or products. Please send any feedback to Customer Service.
Available Services and Resources
CERTIFICATION PROGRAM (ECP)
This no-cost service helps you to know what Eraser equipment will best fit your needs.
You send in your material, we process it to your specifications, and return your sample material with a quote.
MATERIAL PROCESSING
Do you have cable, tubing or wire material that needs to be cut, stripped, twisted or uniquely processed and tested?
Send us your material and we will process it to your specifications using our industry-leading equipment.
TUNE-UP & REPAIR
Be Proactive with a Tune-Up! Let our trained professionals ensure that your Eraser brand equipment is performing at its optimum level during its entire life cycle. Our preventive maintenance will extend the life of your equipment and optimize its performance.
TECHNICAL INFO CENTER
Find all the available information for your Eraser products here. The Assistance Portal is a great resource for getting started with your new equipment
or for quick troubleshooting. There is also a large selection of helpful tips, instruction, and charts available with a live search feature.
INSERT WIZARD
Quickly find the right size wire stripping insert for your Eraser equipment. Select your machine, insert shape, insert material, and wire size
to get a direct link to which product to order.
HOW TO ORDER
Looking to buy or get in-touch with a sales person? See how to order here.
WIRE CALCULATOR
A quick tool to convert AWG, British SWG, Imperial, and Metric measurements quickly.
FEEDBACK
Send us some feedback so we can improve our service and offerings.
